I’m trying to set up a few workflow automations that trigger when a Service Request description is changed and when a Requested item is changed.
There doesn’t seem to be an event for when an existing Requested item is changed:
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/6f4966e9-4608-44e2-a897-0ae5471e26bc.png)
Note, this seems to work for New requested items.
Same issue for Service Request description. The Service Request is updated event also doesn’t pick up on changes in a Service Request description:
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/f775376b-af35-40f5-94fe-fe802871440e.png)
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/1cf89fcc-3d7e-4bdc-8b58-d76640ba7785.png)
Is there any way to trigger a workflow automation for these two cases or are they unsupported? Thank you