Workflow of the Week - Session 8 - Leverage Reader Node to query Asset Information

Here’s wishing you all the joy of the season 🥂 Kickstarting the New year with the Workflow of the week.

With our #Workflowoftheweek series, learn how to leverage Freshservice Automation capabilities for your service desk requirements.

⚙  Hands-on configuration assistance to set up workflows for your process requirements.

⚙  Best practices and tricks to configure workflows with the help of new enhancements.

⚙  Useful resources to get you started and unlock the power of automation.

SESSION 8 - Leverage Reader Node to query Asset Information

In this session, we will explain how to use the Reader Node in workflows to query the relevant Asset details and parse them in subsequent nodes.

1. Decommission AWS VM (0.18)

Raise a request to terminate AWS VM, query information about the particular VM, and send approval to Asset Manager with all the relevant details.

2. Change approval or Routing based on Associated asset (5.40)

Extract information about the associated asset in a change and automate the approval and routing process.

To view other posts in the series, search for #WorkflowoftheWeek