Solved

Mandatory Tag

  • 20 March 2023
  • 5 replies
  • 135 views

Badge

Is it possible to to make it mandatory for a Tag to be entered in order to resolving a ticket?

 

Thanks!

icon

Best answer by Daniel Söderlund 21 March 2023, 16:55

View original

5 replies

Userlevel 5
Badge +5

Hi @Nighthawk68 

 

Greetings from Freshworks Community. 

 

I understand that you would like to make the field "Tag” a mandatory one while resolving/ closing a ticket. This can be achieved using a marketplace app of Freshdesk, Link for the app: https://www.freshworks.com/apps/freshdesk/options_based_required_fields/ 

Sample configuration settings:

 

I hope this helps! 

Badge

So I got it installed and set it up like the example but I was still able to send/resolve a ticket with the tag field not populated… am I missing something else?

Userlevel 7
Badge +13

So I got it installed and set it up like the example but I was still able to send/resolve a ticket with the tag field not populated… am I missing something else?

Hi, 

I think you need to configure it for Based on Status 
I haven’t tried it but I would think it will only check if there are any tag added and not one particular.  

 

//Daniel 

Badge

I got it to work with these settings. Thanks:

 

Userlevel 7
Badge +13

Don’t forget to mark it as answered and like if you feel for it :) 

Reply