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Question

Missing reply option in IOS app?

  • November 3, 2022
  • 2 replies
  • 72 views
K
Apprentice
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Hi,

 

How do i reply to a ticket in the mobile IOS app? If I open a ticket I can only add a note or forward in the bottom toolbar. There are no options anywhere to reply to the ticket.

 

 

“Tilføj note” means “Add note” and “Videresend” means “Forward”.

 

 

    2 replies

    R
    Community Debut
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    • raghul0101
    • Community Debut
    • November 4, 2022

    Hi Kaaremai,

     

    Thank you for reaching out to the Freshworks community.

     

    Could you check if the contact profile does not hold an email address, due to which the reply button is missing?

     

    Let us know if this is not the case so that we can look into this issue further!

     

    Thank you.

    Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
      K
      Apprentice
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      • kaaremai
      • Author
      • Apprentice
      • November 9, 2022

      Problem was fixed by force closing the app and opening it again. I did not change any user rights or anything so there seems to be a bug in the app somewhere.

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