Hi all- does anyone know how to modify the CC field on the submit a ticket view? We want to make it more obvious what it is because we have a custom business field that is also often referred to as CC (unrelated). We’d like to change it from CC to something like “Add CC to copy someone on your request”.
Thanks in advance!
Anna
Best answer by aravind.sundararajan
Hi
<script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.3/jquery.min.js"></script>
<script type="text/javascript">
jQuery(document).ready(function(){
jQuery("#new-ticket-cc-toggle").text("Add CC to copy someone on your request");
});
</script>The CC button would look like this:
Cheers!
+6Hi
Greetings from Freshworks Community!
There is no direct way to change the label for “CC”. But as a workaround, You can change the Label for the email field like this:(Admin->Ticket Fields->Requester)
It will look like this in the portal:
I hope this helps. Please reply back if you have any queries.
Cheers,
Jebas D.
+12Hi
<script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.3/jquery.min.js"></script>
<script type="text/javascript">
jQuery(document).ready(function(){
jQuery("#new-ticket-cc-toggle").text("Add CC to copy someone on your request");
});
</script>The CC button would look like this:
Cheers!
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