For the last week my team has noticed performance issues with refresh rate of updates to ticket list view. Once a ticket has been updated to resolved or closed status when returning to the list view the ticket remains in the view with greyed out font showing closed status until we manually refresh the browser page. In the past this has not been the case. When returning to list view previously the updated ticket would no longer be visible in the view immediately. Is this a systemic cache issue that can be resolved by support or a browser setting that may have changed recently? This can cause issue with common views used by several agents.
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Hi
Greetings from Freshworks Community!
Ideally, updates should be immediately reflected. It looks like a cache issue. Could you please try clearing the cache/cookies once and check if that helps? If not, can you please try logging in from an incognito window as well once just to eliminate the possibility of browser-related issues?
If the issue persists, please contact me via direct message for further assistance.
Cheers,
Sneha.
I have already cleared my cache and as I stated it is my entire team having same issue not unique to my PC.
The issue could be caused by outdated browser cache, recent changes to your ticketing system, or delays in real-time updates. Try clearing your browser cache, downloading a fresh version of the page, testing with different browsers, or checking if there were any system updates. If the issue persists, it may require support to investigate server-side or application-level changes.
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