It’s our very first Customer Experience and Super-Agent led Roundtable, where we celebrate agents who excel in CSAT and QA. Hear from them as they share best practices on how to deliver high-quality service across various channels at scale.
Your Speaker Line-Up:
Colin Crowley, Emily Flanagan, Micah Harris,
Freshworks - Moderator Riverside Insights Riverside Insights
Dean Allison, Aaron Turnbull, Harley Kayani,
The NBS The NBS Ingram Micro
Alexandra Fahey,
Clair
Join us to learn actionable insights on
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Delivering high-quality service across channels
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Maintaining an empathetic attitude in difficult situations
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Tips to gauge non-verbal cues
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Freshdesk and Freshchat features that help you do so
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Advice for those new to a customer support team
Date: October 27, 2022
Time: 11 AM ET | 4 PM GMT | 8:30 PM IST
If you have any questions for our panelists, please drop them below.