Can an option be added to require Time Tracking for a ticket to be resolved, if the ticket has an assignee/owner? Having trouble finding a way to do this.
Solved
Require Time Entry for ticket Resolution
+6- Top Contributor ⭐
Best answer by Daniel Söderlund
If you check under Closure Rules in Admin you have the option to force time entry.
+14- Top Contributor ⭐
- Answer
If you check under Closure Rules in Admin you have the option to force time entry.
+14- Top Contributor ⭐
Else maybe this is a option, when the ticket is closed/resolved and values are both false you re open the ticket and adding a note saying the agent need to add time. I haven’t tested this.
what i miss is the option to enable closure rules for different companies (departments/groups etc), it is not an ‘all or nothing’ on those rules but we have different requirements per entity.
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.