Hi @eve062692,

Thank you for reaching out to the Freshworks community.

With the help of ticket activities export, you can export the “Show activities” details for all tickets data and generate a report using BI tools. Please have a look at this solution article in order to get more context on this - https://support.freshdesk.com/en/support/solutions/articles/226460-export-ticket-activities-from-your-helpdesk

Feel free to drop a note here incase of further queries :)

hi @raghul0101 thanks for your response.

I see there’s this step. however, I’m unable to find it on my dashboard. any idea why?

Hi @eve062692,

I have curated a video grab for your reference - https://share.vidyard.com/watch/MJkd9zk2FM3GiQ582vbeqA?

Please let me know if it helps. Feel free to drop a note here incase of further queries.

Freshdesk's "Show Activities" feature tracks ticket updates, but exporting all activities within a specific time frame may require custom reports or API integration. Check out For more heating and air services in Stockbridge, GA, tracking customer interactions and timely ticket resolutions ensures better service management and enhances customer satisfaction in the HVAC industry.

To effectively manage activities in Freshdesk, you can track customer interactions, monitor ticket statuses, and utilize automation to streamline support. By integrating this with solutions like Business Flock, you can enhance team collaboration and optimize workflows. Start improving your business today and ensure efficient customer service management.

Freshdesk offers a wide range of activities to help businesses manage customer support more effectively. These activities include ticket management, where agents can track, resolve, and prioritize customer inquiries; live chat support, which enables real-time communication with customers Same-day container drayage; and collaboration tools that allow teams to work together seamlessly. Additionally, Freshdesk provides automation features like workflows, which can route tickets to the appropriate team or department, and knowledge base management, where companies can create self-service options for customers.