Once a ticket has been added to freshservice from freshdesk thread integration , then we are unable to merge two tickets in freshdesk with freshservice threads. Is there any solution for same
The ticket cannot be merged if the thread limit in freshdesk is breached or freshservice threads are present
Userlevel 7
+11
Hi.
I would recommend submitting this to Support, but my guess is that the response will be that this is a Feature Request or Design Limitation.
Regards,
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.