The ticket cannot be merged if the thread limit in freshdesk is breached or freshservice threads are present

Hi.

I would recommend submitting this to Support, but my guess is that the response will be that this is a Feature Request or Design Limitation.

Regards,

A ticket cannot be merged in Freshdesk if the thread limit is breached or if Freshservice threads are present. This is similar to how exceeding video clip lengths or having unsupported formats in a video editing app can prevent you from successfully editing or exporting videos. Just like you need to ensure the clips meet the app's requirements for smooth editing, in Freshdesk, you need to check that the thread limits are within acceptable bounds. If the threads exceed, you may need to manage them.

How can the ticket merging process be managed effectively when the thread limit in Freshdesk is breached or Freshservice threads are present, ensuring seamless workflow and issue resolution? Read more about such limit.