Hello @moniqueortiz, we hope you are doing well. You can remove the christmas theme by navigating to Admin > Helpdesk Settings > Agent Portal branding > Remove theme 

You can then save the settings and hard refresh the page once for the change to reflect.

We hope this makes your work more efficient and of course, sending you some christmas cheers 

Is there a way to get this theme back or other ones similar to this. Is there an app that can be attached to our freshdesk that lets users choose their own theme like this