Can I change or specify the language setting when a customer logs in via SSO from AzureAD?
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SSO logon language setting
Best answer by Sneha Kandasamy
Hi
Greetings from Freshworks Community!
We support limited parameters in Contact SSO and language is one of them. The following default user attributes can be sent to Freshdesk from the identity provider when a user logs into the IDP via SSO:
| Attribute | Format | Necessity | Description |
| First Name | givenname or FirstName or username | Optional | The first name of the user/contact |
| Last Name | surname or LastName | Optional | The last name of the user |
| Phone | phone | Optional | Work phone number of the user |
| Company | company or organization | Optional | Name of the Company of the user |
| Title | Title or job_title | Optional | Job title of the user |
| Unique external ID | unique_id | Optional | Unique external id of the user |
| Mobile phone | mobile | Optional | Mobile phone number of the user |
| Time zone | time_zone | Optional | Time zone of the user |
| Language | language | Optional | Language of the user |
| About | about, description | Optional | Description of the user |
You can have this configured in your IDP.
Hope this helps!
Cheers,
Sneha.
1 person likes this
+7- Community Manager
- 106 replies
- Answer
Hi
Greetings from Freshworks Community!
We support limited parameters in Contact SSO and language is one of them. The following default user attributes can be sent to Freshdesk from the identity provider when a user logs into the IDP via SSO:
| Attribute | Format | Necessity | Description |
| First Name | givenname or FirstName or username | Optional | The first name of the user/contact |
| Last Name | surname or LastName | Optional | The last name of the user |
| Phone | phone | Optional | Work phone number of the user |
| Company | company or organization | Optional | Name of the Company of the user |
| Title | Title or job_title | Optional | Job title of the user |
| Unique external ID | unique_id | Optional | Unique external id of the user |
| Mobile phone | mobile | Optional | Mobile phone number of the user |
| Time zone | time_zone | Optional | Time zone of the user |
| Language | language | Optional | Language of the user |
| About | about, description | Optional | Description of the user |
You can have this configured in your IDP.
Hope this helps!
Cheers,
Sneha.
Thanks for the advice.
Do you know how to describe the language to be set in the language parameter?
I want to specify Japanese.
Even if I specify “Japanese” for the AzureAD claim name “http://schemas.xmlsoap.org/ws/2005/05/identity/claims/language”, the Customer Portal is not in Japanese.
Is there a setting value such as “jp”, “ja-jp”, etc.?
+7- Community Manager
- 106 replies
Hi
We do not specific parameter based on languages, you can use “Language” parameter. And for Portal, you have to use “ja-JP” for Japanese language.
Hope this clarifies:)
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