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Question

Auto-created asset/software tickets Employee Offboarding can't be deleted

  • November 20, 2023
  • 3 replies
  • 178 views
G
Skilled Expert
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  • Gerald
  • Skilled Expert
  • 24 replies
Trying to get this module to be useful. I can’t customize it because even if I turn off Asset/Software, these tickets still exist. The 2nd Revoke Software access is one I created to try to get around the fact that you can’t alter certain fields, but that didn’t work, and now it’s just stuck there.

Is there a way to reset the offboarding module or delete these child tickets?

 

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    3 replies

    G
    Skilled Expert
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    • Gerald
    • Author
    • Skilled Expert
    • 24 replies
    • February 22, 2024

    Still not fixed, eh?

    daminsky
    Contributor
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    • daminsky
    • Contributor
    • 14 replies
    • May 17, 2024

    We wouldn’t mind the ‘Revoke Software Access’ tickets if it actually created one ticket per managed software.  Instead we get one child ticket for ‘unmanaged’ software with a simple text list of all the software, so there is no way to ‘fulfill’ each software deprovisioning without a private note for each software item...

    alyssia.correa
    Community Manager
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    • alyssia.correaCommunity Manager
    • Community Manager
    • 618 replies
    • September 17, 2024

    Hi Folks, adding in @mahendarsingh to help out!

    Ally, Freshworks Community Manager

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