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How to drop current plan and upgrade to a higher plan Immediately

Senzei28
Apprentice
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Hi everyone,

We want to upgrade to “Pro” and use its functionality ASAP but the problem is, we are locked-in our current plan up to January 2022 and Freshdesk system won’t allow us to effect the changes immediately. System says we have to wait for the current plan to end before we can transition to another plan. (Pls see screenshot)


Can someone assist us to drop the current plan please? So we can upgrade to Pro ASAP.

 

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Best answer by hemanth.ramya

Hello @Senzei28,

 

We understand you are trying to upgrade to the Pro plan in Freshdesk, ASAP. We have looped in the right team on the ticket raised and we will keep you posted via the same. 

 

Thank you,

Freshworks Community Team

 

 

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    3 replies

    hemanth.ramya
    Community Manager
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    • hemanth.ramyaCommunity Manager
    • Community Manager
    • 626 replies
    • Answer
    • October 20, 2021

    Hello @Senzei28,

     

    We understand you are trying to upgrade to the Pro plan in Freshdesk, ASAP. We have looped in the right team on the ticket raised and we will keep you posted via the same. 

     

    Thank you,

    Freshworks Community Team

     

     

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    Senzei28
    Apprentice
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    • Senzei28
    • Author
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    • 1 reply
    • October 21, 2021

    @hemanth.ramya Appreciate the response. Your local account officer in PH has reached out to me already and on the way to fix the problem.

    hemanth.ramya
    1 person likes this
    • hemanth.ramya
      hemanth.ramya
    Keer
    Community Debut
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    • Keer
    • Community Debut
    • 413 replies
    • October 21, 2021

    That’s great, @Senzei28. If you have any additional queries, you can always post them here or add a note to the same ticket. Have a great day!

    Cheers, Keer, Freshworks Community Team

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