Hi,
I’m trying to have an email sent to the billing group that contains information for invoicing my customers. I was able to have an automated email containing placeholders for most of the info required, but I would need these 2 fields from the Logtime portion to be added in the email.
Are you able to create a PlaceHolder for these fields?
Thanks,
Hi
Welcome to Freshworks Community :)
We understand your concern here, Did you get a chance to refer to the list of Dynamic Placeholders: https://support.freshdesk.com/en/support/solutions/articles/52630-understanding-dynamic-content-and-placeholders, Where we have a placeholder which helps you in retrieving the total time tracked in a ticket.
Placeholder: {{ticket.total_time_spent}}
Description: Total time tracked in the ticket
There are a few other placeholders which you can explore to see if they suit your business needs. Kindly refer to the above article and see if that helps.
Here’s to you
Vidya D
Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
