Is there a way to add information to the contact details pane?

Hi, 

You can set up custom fields on the Customer section - https://support.freshdesk.com/en/support/solutions/articles/203410-customizing-customer-fields

You can also setup a custom object - https://support.freshdesk.com/en/support/solutions/articles/50000004224-overview-of-custom-objects-in-freshdesk

Hi @kcargill .

I understand what you may be looking for is an equivalent App to Detailr (available for FreshService):

Freshworks Detailr Integration | Freshworks Marketplace

However, that exact same behavior / app seems to be not available in FreshDesk.

For FreshDesk you might find useful Requester Info Plus:

Freshworks Requester Info Plus Integration | Freshworks Marketplace

Hope this helps.

Regards,