Emails being marked read

Hi.

Could you please elaborate on this?

Sincerely,

Hi, 

Since adding freshdesk, my emails in gmail dont show up as unread. I have it set that all emails to my email address create a ticket in FD. Now I dont see them show up as unread. When I test it, I see they hit gmail as normal unread mail, but after half a second they turn unread. Without me doing anything 

Hi.

Thanks for clarifying.

It seems more like from Gmail side than from FreshDesk.

The rule or setup you may be using to forward emails in order to create ticket is likely the culprit to mark your emails as read.

Try double checking that, and even temporarily disable that rule in order to validate and test.

Regards,

I didn’t find anything there in gmail rules, but I’ll look in to that again.

Do you using forwarding from Gmail to Freshdesk or have you logged into Gmail account in Freshdesk ? 

Hi Daniel, 

Logging into Gmail

Thank you. 

I can’t find how to undo the login and re-set it up like that. Can you tell me how or point me to a help article?

You need to select use standard (freshdesk) and save. 

After you have done that you need to setup forwarding from gmail to Freshservice 

Example How to set up the forwarding rule in Freshdesk? : Freshdesk

Thank you! 

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