Reply to ticket via Email

Hi.

Just double checking: are replies being created as new tickets or simply the don't showup anywhere in your instance?

Agent's Sending E-mail must match Agent's E-mail.

Agent's reply should go to your system email address.

You may need to check the rules in your mail solution.

If everything on the email side looks right on your end, you might need to submit a support case in order to get assistance with your instance.

Hope this helps.

Regards,

@eeha0120 

Replies just aren’t showing up. I did follow your three rules listed.

Thank you,

I have submitted a support request directly with Freshworks. We’ll see what they say.

Thank you.

Hi @ericaa,

Good day to you. We can see that you’ve create a ticket with us , To ensure the smooth handling of your request, we kindly ask you to continue the conversation within the existing support ticket thread. This allows us to maintain clarity and effectively address your concerns with the utmost care and attention.

Should you have any further questions or require additional assistance, please don't hesitate to reach out within the existing ticket thread.

Regards,

Yusuf Ahmed