Our Account Administrator is retiring, and we need to reassign this role to another user. What’s the best way to do this?
Thanks,
Sue
Solved
Need to change Account Administrator
Best answer by Sneha Kandasamy
Hi
I understand that you would like to re-assign Account Administrator role to a different user.
1. The current Account Administrator can update the role of other user to Account Administrator from Admin > Agents > Click on the specific agent > Edit > Role > Account Administrator.
2. If the Account Administrator had already left the Organisation, you can write an email to support@freshdesk.com and we will take it up from there.
Hope this helps.
Cheers
Sneha.
+7- Community Manager
- 106 replies
- Answer
Hi
I understand that you would like to re-assign Account Administrator role to a different user.
1. The current Account Administrator can update the role of other user to Account Administrator from Admin > Agents > Click on the specific agent > Edit > Role > Account Administrator.
2. If the Account Administrator had already left the Organisation, you can write an email to support@freshdesk.com and we will take it up from there.
Hope this helps.
Cheers
Sneha.
Reply
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login with LinkedInor use your username
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.