We’ve tried sending the activation email multiple times to our new user and it doesn’t go through and there doesn’t seem to be any way around this
Solved
Can't Receive Activation Email
Best answer by mahendarsingh
Hi Marina,
I hope you are doing well :)
I understand that new users are not receiving activation email.
Please navigate to admin > workflow > email notification > requester notification > user activation and make sure it is toggled on also in case you are making use of Freshdesk mailservers then ensure that you have dkim configured on your end - https://support.freshdesk.com/en/support/solutions/articles/223779-email-domain-verification-using-dkim-records
Feel free to respond to this thread for any queries :)
Thank you
+7- Community Manager
- 105 replies
- Answer
Hi Marina,
I hope you are doing well :)
I understand that new users are not receiving activation email.
Please navigate to admin > workflow > email notification > requester notification > user activation and make sure it is toggled on also in case you are making use of Freshdesk mailservers then ensure that you have dkim configured on your end - https://support.freshdesk.com/en/support/solutions/articles/223779-email-domain-verification-using-dkim-records
Feel free to respond to this thread for any queries :)
Thank you
Mahendar, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
1 person likes this
Reply
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login with LinkedInor use your username
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.