I turned off the change resolve to closed ticket within 48 hours for a while. I want this automation time trigger to run on all tickets, however, the time trigger is limited to the past 30 days. How can I run this for all tickets including tickets past 30 days?
+7- Community Manager
- 106 replies
Hi
Greetings from Freshworks Community!
Time triggers will run every hour and process tickets that have been updated within the last 30 days. Unfortunately, we do not currently have the option to run Time triggers on all the tickets. However, this can be taken as feedback for our future roadmap - https://community.freshworks.com/ideas
We would consider the ideas posted based on the votes that come up for our future route plan.
Cheers,
Sneha.
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