In the past Chris created triggers from mail that will create a ticket of the mail and sent to the correct queue. For instance trigger A30 was created for the group Support Video, so all mails where subject have A30 will be created a ticket and send to Support Video queue.
I have created a new queue and need to configure new triggers so that mails will end up to the newly created queue.
Regards,
Jemie
Best answer by mahendarsingh
Do let us know in case you have any further doubts on this.
+8Hi
I hope you are doing well :)
I understand that you want to q the tickets based on subjects. To achieve this first you can navigate to admin > workflow > automation > ticket creation > new rule and create rule as below,
Then in ticket list view page filter tickets based on groups or tags.
Feel free to respond to this thread for any queries :)
Thank you
Hi Mahendarsingh,
Thanks for the clear explanation. Will this be sufficient to have mails sent to mailbox inkoop@lydis.com convert to tickets in Freshdesk and assign to assigned group: “Inkoop” when subject in mails meets the tags?
Regards,
Jemie..
+8
Do let us know in case you have any further doubts on this.
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