Skip to main content
Solved

Tickets Reporting

  • January 22, 2025
  • 3 replies
  • 32 views
E
Apprentice
Forum|alt.badge.img

I would like a way to see all tickets closed by an agent in the last 180 days.

Best answer by Amrit Mishra

​@EagerDev Currently, this is not supported. Please feel free to raise this as an idea here: https://community.freshworks.com/topic/new.

View original
Did this topic help you find an answer to your question?

3 replies

Amrit Mishra
Community Manager
Forum|alt.badge.img+6
  • Amrit MishraCommunity Manager
  • Community Manager
  • 134 replies
  • January 23, 2025

​@EagerDev In your business case, can a ticket be closed only by the assignee agent or can it be closed any other agent as well?

E
Apprentice
Forum|alt.badge.img
  • EagerDev
  • Author
  • Apprentice
  • 1 reply
  • January 23, 2025

Any agent that can access the ticket can also close it. I specifically want to see who closed it, not who it was assigned to.

Amrit Mishra
Community Manager
Forum|alt.badge.img+6
  • Amrit MishraCommunity Manager
  • Community Manager
  • 134 replies
  • Answer
  • January 23, 2025

​@EagerDev Currently, this is not supported. Please feel free to raise this as an idea here: https://community.freshworks.com/topic/new.

Reply


Most helpful members this week

Terms of UsePrivacy Notice