As a CSM, I handle multiple accounts and I would like to schedule a report on a daily basis for all the unresolved tickets associated with my accounts. Does Freshdesk support this feature?
Solved
Schedule Export of Tickets for a specific set of accounts
Best answer by hemanth.ramya
Hello
We can schedule reports using the Analytics feature in Freshdesk. You just have to set report/widget level filters based on your requirements, save the changes and schedule the report to get the required data. Please refer to the article link to get detailed insights on the same:
For any further help, feel free to drop a note here or write to support@freshesk.com and we would be happy to help!
Cheers,
Freshdesk Community Team
+9- Community Manager
- 626 replies
- Answer
Hello
We can schedule reports using the Analytics feature in Freshdesk. You just have to set report/widget level filters based on your requirements, save the changes and schedule the report to get the required data. Please refer to the article link to get detailed insights on the same:
For any further help, feel free to drop a note here or write to support@freshesk.com and we would be happy to help!
Cheers,
Freshdesk Community Team
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