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Azure AD field, freshservice user fields

  • November 1, 2022
  • 4 replies
  • 711 views

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can I please get advice on how to amend the mappings from Azure AD to Freshservice?

Currently Department field in Azure AD maps to Department in Freshservice.

I would like to change that as follows:

Azure AD field “company” to map to Department in freshservice.

I can’t figure out where to do that - I think in the freshservice Azure Enterprise App?

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4 replies

Daniel Söderlund
Skilled Expert
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MariamP wrote:

can I please get advice on how to amend the mappings from Azure AD to Freshservice?

Currently Department field in Azure AD maps to Department in Freshservice.

I would like to change that as follows:

Azure AD field “company” to map to Department in freshservice.

I can’t figure out where to do that - I think in the freshservice Azure Enterprise App?

You are using Freshservice in MSP mode ?  
You are using the SCIM app? 


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  • Author
  • Skilled Expert
  • 8 replies
  • November 2, 2022

hi Daniel, we are using the SCIM app. not sure about MSP mode, sorry.


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  • Author
  • Skilled Expert
  • 8 replies
  • November 2, 2022

HighTechHick
Contributor
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  • Contributor
  • 4 replies
  • November 11, 2022

Probably a little too late, but for anyone else looking I think this would do the trick for you:

This is in the AzureAD Enterprise App provisioning mapping.


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