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Assign to Ticket Creator & Amman Timezone

  • November 26, 2017
  • 1 reply
  • 16 views
J
Apprentice

Dear Freshdesk Team,


Hope everything okay.
I have two problems that I would like it fixed if possible:



  1. An 'Execute Scenario' that will re-assign the ticket to the creator (which is our agent too)
  2. A timezone for my country Amman, Jordan. which is +2 GMT

Thank you


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    1 reply

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi Jordan,


    Thanks for posting this on our community forums. Although the option to select Amman isn't available, you can still choose from many other options with the timezone as +2 GMT.


    Also , for the scenario automation, you can set the action "Assign to agent -> Event performing agent ". This will ensure that the agent who performs the scenario on the ticket, will be assigned.


    Cheers!

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