Skip to main content
Question

Is it possible to get {{ticket.public_url}} in webhooks ?

L
Apprentice
Forum|alt.badge.img

Hello,

I use an automation script in freshdesk to publish some tickets info to a web service.

Everything works fine {{ticket.id}}, {{ticket.subject}}… are transfered via JSON webhook like this :

 

But, now, I try to transfert {{ticket.public_url}} variable to this webhook but this info is not in the choice list.

Maybe I can use “advanced” JSON but I don’t know how is the synthax to put these variables into “even/freshdesk_webhook” part of the JSON structure…

I think the best way is that Freshdesk development team adds this item in the choice list :

Could you please help me ?

 

 

    rwc43
    1 person likes this
    • rwc43
      rwc43
    Did this topic help you find an answer to your question?

    3 replies

    Aishvarya
    Community Debut
    Forum|alt.badge.img+6
    • Aishvarya
    • Community Debut
    • 113 replies
    • July 13, 2022

    Hey,

     

    Greetings from the Freshworks community!

     

    We understand that you would like to add simple JSON for the public ticket URL under automation. I'm afraid this is not possible in Freshdesk as of now. Apologies for not being of much help here.

    ​

    That said, we shall move this topic to the ideas section so that our product team has direct visibility. We'll definitely make some noise when this is implemented.

     

    Cheers,

    Aishvarya.

    Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    manns
    alyssia.correa
    2 people like this
    • manns
      manns
    • alyssia.correa
      alyssia.correa
    L
    Apprentice
    Forum|alt.badge.img
    • lebobo
    • Author
    • Apprentice
    • 1 reply
    • July 13, 2022

    I'm happy to know that this idea will be added to the Request For Enhance.

    That said, is it possible to use {{ticket.public_url}} in an advanced rule to include it into body section of the JSON request ? If so, could you please post an example?

     

    alyssia.correa
    1 person likes this
    • alyssia.correa
      alyssia.correa
    mfrish
    Apprentice
    Forum|alt.badge.img
    • mfrish
    • Apprentice
    • 1 reply
    • September 15, 2022

    I agree, there are a number of fields missing in the Webhook field options, such as:

    Freshcaller ID

    Recording URL

    Recording ID

     

    How do these get added to the webhook fields?

    Reply


    Most helpful members this week

    Terms of UsePrivacy Notice