Hello, how would we prevent the sending out of notifications(ticket created), when connecting our outlook account, for all the preexisting old emails, when first connecting to freshdesk via smtp/imap?
Thanks
Hi Achleitner,
Thank you for reaching out to the Freshworks community.
Basically, when a new custom mailbox is configured, all emails from the past day are pushed from the custom mailbox to Freshdesk and this is the default behavior. So, all the emails which are present in your inbox would not be converted into tickets in Freshdesk.
In your case if you would like to skip the new ticket created notifications for those emails as well, we would suggest you to turn OFF the ‘New ticket created’ email notificaiton when you set up the mailbox for the first time by navigating to Admin-->Email notificaitons-->Requester notificaiton-->New ticket created and then enable it again after some time.
Feel free to drop a note here incase of further queries :)
Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
1 person likes this
Reply
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login with LinkedInor use your username
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.