Hi, all…. I’ve had a request from my agents to be notified via email when*any* agent has been assigned a ticket, or an agent picks up an open ticket. Looking in the admin section for email notifications, I don’t see this as an option...is this something that we can facilitate?
Having this capability would be especially helpful in off-hours, so that our on-call person would get a notification if a ticket has been picked up by another on-call person.
Logic would be:
If (ticket assigned to an agent)
{Send email to all agents with subject:
“Ticket <ticketnumber> has been assigned to <agentName>}
