Is it possible to create a ticket and populate some of the ticket fields using the variables from a query string?
https://domain.freshdesk.com/a/tickets/new/phonenumer=1234/customername=joe blogs/etc
alternative is to use the api to create the ticket and then use with the created ticket number
https://domain.freshdesk.com/a/tickets/1234
Best answer by Keer
Hello
The values that you’d wish to pass should be added as paramters along with the mandatory fields like below:
If you wish to update certain fields after the ticket has been created, you can use the update ticket API call.
If you have further queries, please post them here and we’d be happy to help!
+12Hello
The values that you’d wish to pass should be added as paramters along with the mandatory fields like below:
If you wish to update certain fields after the ticket has been created, you can use the update ticket API call.
If you have further queries, please post them here and we’d be happy to help!
To be clear, the answer supplied does not address the question posed. The question was can a ticket’s fields be prepopulated via query parameters, not “can I create a ticket using the API”.
I would also like to know the answer to the original question.
Same here.
Creating a ticket and prefilling a lot of field via query string technique has a completely different use case and value than via API.
Possible flow:
+2Have you seen this discussion?
Pre-populated ticket fields | Freshworks Community
I have not tried it but it looks promising.
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