Freshdesk: “search term” works, but AND and OR don't work

Filters are nice, but AND and OR would be better
When will Freshdesk have the Advanced search function?

This is good but AND, OR and filters right at the beginning and not only after the search would be even better.
https://support.freshdesk.com/en/support/solutions/articles/219702-how-search-in-freshdesk-works