Skip to main content

Optimize solution articles for Freddy AI

  • February 18, 2025
  • 3 replies
  • 51 views
Daniel Söderlund
Skilled Expert
Forum|alt.badge.img+14

Hello everyone, 

As more and more people start using Freddy AI, have you considered optimizing your solution articles?

I found this  Best practices to create solution articles : Freshservice, good start but I think we need more. 

 

Does anyone have similar articles for different departments within the company? For example, if you’re in a corporate group with multiple HR or Finance teams, all using the same Freshservice instance.

How can we manage that the requesters for company X get solutions for company X and not Y and Z? 

 

​@Kamakshi V do we have anyone from the Freddy Team that can help out here ? 

Solution consultant @ synerity.eu, A new error is always a sign of progress!
Did this topic help you find an answer to your question?

3 replies

Daniel Söderlund
Skilled Expert
Forum|alt.badge.img+14

​@zachary.king  Have you started to using Freddy copilot or Freddy agent ?
If so have you looked over your solutions articles  ?

Solution consultant @ synerity.eu, A new error is always a sign of progress!
zachary.king
Skilled Expert
Forum|alt.badge.img+16
  • zachary.king
  • Skilled Expert
  • 951 replies
  • February 19, 2025
Daniel Söderlund wrote:

​@zachary.king  Have you started to using Freddy copilot or Freddy agent ?
If so have you looked over your solutions articles  ?

Hello ​@Daniel Söderlund, we have about 50 agents using Freddy Copilot, mostly for the summary generator, and reply generator functionality. I would love to roll out Freddy Agent in MS Teams for my organization but our Service Requests are “too complicated” for conversational AI to handle.

I have not looked at the solution article piece yet, but you make a fair point, we do need Freddy AI to be able to gain more context around the end user when suggesting articles.

- Zach / ITOps Supervisor - ITSM
Daniel Söderlund
1 person likes this
  • Daniel Söderlund
    Daniel Söderlund
Daniel Söderlund
Skilled Expert
Forum|alt.badge.img+14

Got a reply on today’s webinar/AMA on Freddy that it will abide access right to solutions articles. That is good start. 

 

But still it’s about garbage in, garbage out. 

Solution consultant @ synerity.eu, A new error is always a sign of progress!

Reply


Most helpful members this week

Terms of UsePrivacy Notice