Hello everyone!
This week, let’s dive into the AI Maturity Model and discover how understanding your organization’s current level can pave the way for future advancements.
🌈 The AI Maturity Stages
🤓 Awareness: At this stage, you are exploring AI possibilities while considering factors like cost, ROI, and security. It's about evaluating the impact AI could have on your business operations.
⚙ Active: Here, AI begins to assist you with everyday tasks, improving productivity. AI tools help with routine processes such as filling ticket fields and crafting responses.
🔁 Operational: At this juncture, AI optimizes your processes by providing big-picture insights and facilitating faster issue resolution. It helps you drive process efficiency with capabilities like intelligent routing and risk assessment.
🤖 Systemic: AI takes over service operations, handling repetitive queries and integrating knowledge across business functions. It provides personalized assistance and localized self-service, enhancing employee productivity.
🌟 Transformational: AI is embedded deeply within the organization, driving proactive decisions and automating operations. It identifies problems before they occur and enables data-driven business strategies.
✨ Identifying Your Current Level
🔍 Evaluate: Reflect on how AI currently serves your organization. Is it an assisting tool or a strategic partner?
📊 Analyze: Examine your business needs, the complexity of AI solutions, and the desired outcomes you hope to achieve with AI.
🗺 Plan: Develop a strategy for moving to the next maturity level, whether it’s implementing AI for routine tasks or leveraging it for strategic insights.
Understanding your AI maturity empowers you to make informed decisions and strategically advance AI Adoption. Let's harness the power of AI together! Join us in our upcoming Freddy AI Unplugged webinar to get started with your AI journey. ✨
Join us on the Freddy AI Unplugged webinars
Cheers
Anupama Phal
