Hi everyone,
I am wondering what are the possibilities on customizing the ServiceBot in Microsoft Teams? It’s not so much customizing and more like removing the variable names from the received messages, especially when we have requests approved or rejected.
As you can see below, the variable names Approver, Approval status and remark is shown before the actual comment, making it hard to read.
It looks like the ServiceBot notification is trying to show the same message as in the approval email, but the lines of the table are missing, so it makes the text very hard to read. This is how it looks like in the email notification:
The above notification is created based on an automation and the whole table is added from the {{approval.comments}} placeholder, as shown below:
I don’t have a different placeholder available in the automation for including the approver’s comments, and this is taking it as a table by default.
The ServiceBot cannot read this information properly because it is a table - is this considered a bug in the ServiceBot app, or can it be fixed somehow by changing the parameters in the workflow automator?
Thank you all!
