Show list of assets in support portal

​@peterkuli did you end up finding a solution to your question by chance? I am also looking for something similar. Thanks! 

​@That_Doug_Guy no unfortunately not...

You can try using a custom widget or embedding a report that filters assets by company. If adding a new page isn’t possible, consider using a sidebar module or modifying an existing page to display the list dynamically. Have you checked if the API allows fetching and displaying asset relationships inline?

There is no option in the system to add a new page directly. One possible solution I can suggest is setting up an automation using an external tool like Power Automate. This automation could fetch the required data, format it in HTML, and update an existing knowledge base article with the new version every night.

We implemented something similar with agent groups, where we automatically updated a table of all agent groups, the assigned agents and description for that agent group. The customer had 160 agent groups, and it was challenging to identify which topics each group was responsible for. This approach helped simplify the process.

Yes, it's possible to display asset information in the Freshworks support portal, but with some limitations. While adding a dedicated custom page might not be natively supported, you can use custom widgets or modify the portal theme to show a list of assets filtered by properties like location, asset_tag, and relationships. You’d likely need to work with the Freshservice API to pull in the data dynamically. I recently explored similar customization while managing Engineering Laptops inventory across multiple locations and it’s definitely doable with a bit of dev effort.