I am trying to update the description on a ticket via API call. The description will be multiple lines though. I cannot get the JSON formatted to be multiple lines though.
Also, of note, the use case is creating child tickets in Onboarding and I need the description in the newly created child ticket to be like the inherently created child tickets in the Onboarding module.
Best answer by Daniel Söderlund
I am trying to update the description on a ticket via API call. The description will be multiple lines though. I cannot get the JSON formatted to be multiple lines though.
Also, of note, the use case is creating child tickets in Onboarding and I need the description in the newly created child ticket to be like the inherently created child tickets in the Onboarding module.
You can use HTML tags in the description, so <br> for new line, <b></b> for bold etc.
The employee information is a Onboard function and I haven’t seen a way to do via API.
So if you like it to similar is to build it with HTML in the description.
Sometimes I build a template manually in the web gui and then use API to get the html code.
Add it to my payload in the web request node.
+14I am trying to update the description on a ticket via API call. The description will be multiple lines though. I cannot get the JSON formatted to be multiple lines though.
Also, of note, the use case is creating child tickets in Onboarding and I need the description in the newly created child ticket to be like the inherently created child tickets in the Onboarding module.
You can use HTML tags in the description, so <br> for new line, <b></b> for bold etc.
The employee information is a Onboard function and I haven’t seen a way to do via API.
So if you like it to similar is to build it with HTML in the description.
Sometimes I build a template manually in the web gui and then use API to get the html code.
Add it to my payload in the web request node.
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