Hello,
This might be a silly question but I’m trying to update Requester when a ticket is forwarded.
I have a workflow which runs on certain tickets and when those tickets are forwarded I’m trying to get the output of {{ticket.fwd_emails}} and then format that so I only have the email address and then update the Requester with that but I’m strugging to get the value of {{ticket.fwd_emails}} and all of my expressions return a blank value or Liquid Error if I try and build an expression off the value of {{ticket.fwd_emails}}
Any assistance would be appreciated here.
Thanks
Solved
Getting the value of {{ticket.fwd_emails}}
+5Best answer by Razor
Managed to sort this through the json parser node.
Using a GET web request to pull ticket info and then a json parser to add a new string with the value of the first substring of the fwd_emails array.
+5Managed to sort this through the json parser node.
Using a GET web request to pull ticket info and then a json parser to add a new string with the value of the first substring of the fwd_emails array.
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