Question

Auto approval for certain Service Catalog items

3 years ago
September 9, 2021
4 replies
826 views

BarrySummer
Apprentice
1 reply

I am looking for a solution that would “auto approve” a service request item. For example if a user is needing a new keyboard or mouse we wouldn’t want their manager to be bothered with an approval request. Ideally I’d like a way to link from a custom field/group that we could place service request items in and those would auto approve. If anything else would need an approval from manager.

We can do this in reverse by creating a workflow for each service request item but that seems tedious.

Any ideas?

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+9

mmccoy
Skilled Expert
75 replies
3 years ago
September 10, 2021

BarrySummer wrote:

I am looking for a solution that would “auto approve” a service request item. For example if a user is needing a new keyboard or mouse we wouldn’t want their manager to be bothered with an approval request. Ideally I’d like a way to link from a custom field/group that we could place service request items in and those would auto approve. If anything else would need an approval from manager.

We can do this in reverse by creating a workflow for each service request item but that seems tedious.

Any ideas?

Barry,

I would tackle this a bit different. I would turn off the DEFAULT approval rule for all service requests . This should fix your issue with small items like keyboards and mice as nothing will now require approval.

THEN…. on each service item i would make sure you set a price and build a approval rule based on costs. In the below I have a conditional statement that if the items cost is over 150 bucks then it needs approval. Of course you can build in any conditions you need here and could add some custom fields on the item if needed.