Skip to main content
Solved

Filter options in change calendar not saved

  • February 21, 2023
  • 2 replies
  • 77 views

See title

We are using the change calendar, or Work Calendar as it is called right now. We can filter on the right to show the preferred items eq Status or Agents. However, this filter is not saved so every time we open the calendar we need to re-enter these options. We would like to save a specific view but this does not seem to be possible.

Is this a bug? Or should this be a feature request?

 

 

Best answer by Preethi S

@tzzz 

Thank you for reaching out to us!

 

The Work calendar cannot currently be saved with a new filter view using Freshservice. This will be treated as a feature request because it is not a bug. 

Conversely, the Analytics feature would be helpful if your main objective is to track date-oriented metrics from the Change module, such as Scheduled start date, End date, etc. (Except for CAB meetings).  Please construct your Change reports using the "Metrics" and "Group by" sections after choosing “Change” as the module type. 

 

Preethi S

Onboarding Specialist, Freshservice

View original
Did this topic help you find an answer to your question?

2 replies

Preethi S
Community Debut
Forum|alt.badge.img+3
  • Community Debut
  • 29 replies
  • Answer
  • February 22, 2023

@tzzz 

Thank you for reaching out to us!

 

The Work calendar cannot currently be saved with a new filter view using Freshservice. This will be treated as a feature request because it is not a bug. 

Conversely, the Analytics feature would be helpful if your main objective is to track date-oriented metrics from the Change module, such as Scheduled start date, End date, etc. (Except for CAB meetings).  Please construct your Change reports using the "Metrics" and "Group by" sections after choosing “Change” as the module type. 

 

Preethi S

Onboarding Specialist, Freshservice


  • Community Debut
  • 2 replies
  • March 14, 2025
Preethi S wrote:

@tzzz 

Thank you for reaching out to us!

 

The Work calendar cannot currently be saved with a new filter view using Freshservice. This will be treated as a feature request because it is not a bug. 

Conversely, the Analytics feature would be helpful if your main objective is to track date-oriented metrics from the Change module, such as Scheduled start date, End date, etc. (Except for CAB meetings).  Please construct your Change reports using the "Metrics" and "Group by" sections after choosing “Change” as the module type. 

 

Preethi S

Onboarding Specialist, Freshservice

This should be considered a bug as it makes the forward calendar of change unfit for purpose if you can’t save a specified view for all agents to prevent them having to mess about with filters every time they want to see past and upcoming changes. 

 

After 2 years you would think this would be addressed. Is it still on the list of features to be reviewed? 


Reply