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Question

Ticketfields based on Workspace in Freshservice

Priyadharshini
Apprentice
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Hi,

I have an app in the Freshservice Marketplace. In this app, I need to display the ticket fields based on the workspace.

Using the 'List All Workspaces' API, I obtained the list of workspaces. Then, I retrieved all ticket fields using the 'List All Ticket Fields' API.

However, some of the ticket fields have a workspace_id that does not match any in the 'List All Workspaces' results.

Please help on this.

 

Thanks,

Priyadharshini R

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2 replies

zachary.king
Skilled Expert
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  • zachary.king
  • Skilled Expert
  • 951 replies
  • February 21, 2024

Hello @Priyadharshini I would suggest you take your question over to the Freshworks Developer Community here. There are a number of fantastic developers that may be able to help you figure out your issue. Take care!

- Zach / ITOps Supervisor - ITSM
Nittannia
Community Debut
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  • Nittannia
  • Community Debut
  • 21 replies
  • March 31, 2024

Hi @Priyadharshini 

You can use the list all ticket fields from a specific workspace to help you with this. 

Kindly try this API which will help you with the same 'https://domain.freshservice.com/api/v2/ticket_form_fields?workspace_id=2' 
https://api.freshservice.com/v2/#view_all_ticket_fields

Kamakshi V
1 person likes this
  • Kamakshi V
    Kamakshi V

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