I've been exploring different customer engagement platforms lately, and Freshworks caught my attention. For those who aren't familiar, Freshworks offers a suite of products like Freshdesk (for customer support), Freshsales (CRM), Freshservice (ITSM), and several other tools designed to improve customer experience and streamline business operations.
With all-in-one solutions becoming increasingly popular, I'm curious:
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Has anyone here implemented Freshworks products in their business recently?
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How do you find its performance compared to competitors like Zendesk, HubSpot, or Salesforce?
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Is the integration between Freshworks tools smooth, or do you face any challenges?
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Also, how's the pricing model—does it provide good value for money?
