Hi...We have just started experimenting with the knowedebase. I’d like to secure the Freshdesk portal, such that the tickets and knowledgebase portal are visible only to staff with our @companyname.com email address, and so that the pages do not get indexed in any public search engines. How to do this?
Solved
Secure the Freshdesk portal to staff only.
+2Best answer by jim.stephen
Hi
Greetings from Freshworks community!
In regards to your query you can restrict tickets raised and solution articles under Admin → Portals → Edit portal → Manage sections and change the settings as per the below screenshots:
Also you can restrict the Activation email to all the users by going to Admin → Email notifications → Requestor notifications → Toggle off “User activation email”
Once this is done you can send activation emails manually only to the contacts with your company domain email address by going to each contact → edit contact → Send activation email.
I hope this helps
+6Hi
Greetings from Freshworks community!
In regards to your query you can restrict tickets raised and solution articles under Admin → Portals → Edit portal → Manage sections and change the settings as per the below screenshots:
Also you can restrict the Activation email to all the users by going to Admin → Email notifications → Requestor notifications → Toggle off “User activation email”
Once this is done you can send activation emails manually only to the contacts with your company domain email address by going to each contact → edit contact → Send activation email.
I hope this helps
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