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Freshdesk API for free users available

  • February 12, 2024
  • 2 replies
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D
Apprentice
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Hi, 

currently I try to integrate Freshdesk in a chat application using the REST api. To do not spam our productive system for the tests, I set up a new freshdesk account and have chosen the FREE version.

I tried to first get the list of available tickets according the example curl command:
 

​
curl -v -u user@yourcompany.com:test -H "Content-Type: application/json" -X GET "https://domain.freshdesk.com/helpdesk/tickets/filter/all_tickets?format=json&page=1"

​

But this does not work. So the question is, is the REST API not working in the free version of Freshdesk?

Best answer by Yusuf Ahmed

Hi @dkusch 

Welcome to Freshworks community! The option to use API is available from paid plan onwards. Please refer https://developers.freshdesk.com/api/#ticket_attributes for the list of calls that we support in Freshdesk. 

 

Happy Freshdesking!

Regards,

Yusuf Ahmed

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    D
    Apprentice
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    • dkusch
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    • Apprentice
    • 1 reply
    • February 13, 2024

    Ok, in the meantime I realized that I read the old documentation and the new API is at least available. But I directly get the error 429 with a waiting time of an hour. I got that response with my first request. Is this normal or a sign that free users do not have access to the API?

    alyssia.correa
    1 person likes this
    • alyssia.correa
      alyssia.correa
    Yusuf Ahmed
    Community Manager
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    • Yusuf AhmedCommunity Manager
    • Community Manager
    • 123 replies
    • Answer
    • February 21, 2024

    Hi @dkusch 

    Welcome to Freshworks community! The option to use API is available from paid plan onwards. Please refer https://developers.freshdesk.com/api/#ticket_attributes for the list of calls that we support in Freshdesk. 

     

    Happy Freshdesking!

    Regards,

    Yusuf Ahmed

    Yusuf Ahmed, Freshworks Community ||Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    alyssia.correa
    1 person likes this
    • alyssia.correa
      alyssia.correa

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