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Can Freshdesk send (compose) new messages like email?

M
Apprentice

Can Freshdesk send (compose) new messages like email? or do you have to login to your separate email host  to send new email messages.

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    4 replies

    H
    Community Debut
    • harini
    • Community Debut
    • 4 replies
    • March 27, 2012
    Hi,

    We do not have the option to compose a new email ,you could only reply  to tickets from freshdesk.

    A
    Community Debut
    • ashmitad
    • Community Debut
    • 4 replies
    • July 26, 2013

    Is this feature planned? This is pretty inconvenient given that we want our agents to work fully within Freshdesk and avoid using the email client.

    V
    Contributor

    No we've not yet taken up this feature.


    We are still considering this feature, since Freshdesk is not like an Email client but a Helpdesk & Support App, bringing such option may not go well


    regards
    Vijay

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi,


    Sorry that we've missed updating this thread for a very long time. You would be able to compose emails from Freshdesk using the Outbound ticket option. Here's a 2 min read about the feature:
     https://support.freshdesk.com/support/solutions/articles/211974-sending-an-outbound-email-


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