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M
Apprentice

How do we change our website URL?


Currently we are using gchospital.freshdesk.com.  Can we change this to gchealth.freshdesk.com? or how about our own? support.green-clinic.com would be nice.

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    8 replies

    V
    Contributor
    Hi Matthew

    You may use your own custom domain name following the solution article here

    https://support.freshdesk.com/solution/articles/20-using-custom-domain-name

    regards
    Vijay
    D
    Community Debut
    • dan_10482
    • Community Debut
    • 2 replies
    • March 14, 2014

    Solution article no longer exists at this URL

    annapoorna.venketaraman
    Skilled Expert
    Forum|alt.badge.img+8

    Hey Dan, 


    You can find the article in here -Using a Vanity Support URL


    Let me know in case you have more questions!


    Anna

    Head of Community
    A
    Community Debut
    • adrian.ang
    • Community Debut
    • 3 replies
    • May 7, 2014

    Hi Anna,


    I followed the instructions and see my cname pointing to my freshdesk domain URL and also checked the mapping via: http://mxtoolbox.com/SuperTool.aspx?action=cname


    However, I still cannot get it to map properly using CNAME. Keep getting the Oops! Google Chrome could not find my domain name.


    Any tips?

    A
    Community Debut
    • adrian.ang
    • Community Debut
    • 3 replies
    • May 7, 2014

    Ignore my question. Looks like I just needed to clear my DNScache and wait awhile. It works!

    A
    Community Debut
    • adrian.ang
    • Community Debut
    • 3 replies
    • May 8, 2014

    Now the error shows the below when I enter the CNAME in my internet browser.


    The page you were looking for doesn't exist.

    You may have mistyped the address or the page may have moved.

    Click here to go back to home


    Any idea why? When i use the CNAME with \helpdesk, it brings me to the login page.

    D
    Community Debut
    • dtan
    • Community Debut
    • 1 reply
    • January 11, 2016

    So is it possible to start a portal with a URL help.freshdesk.com then change it to help.custom.com? Is there any limit to changing the URL again in the future?

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    @all: Freshdesk now requires a TXT record in addition to the CNAME record to support your vanity URL. There are no limits in changing the URL for your portals but its best suggested to get it right first time. Please note that if you're changing the portal URL, all previously generated links become obsolete.


    Cheers!

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