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How to backup Freshdesk data

  • November 10, 2012
  • 7 replies
  • 221 views
R
Apprentice

A free, open source program   http://www.httrack.com/page/2/en/index.html    will allow you to create an offline version of your Freshdesk site. This can be handy for reference if data on the live site is deleted unintentionally, and can be very useful when an Internet connection is not available. For most sites it should take less than an hour to complete the copy. The data can then be copied to a CD or DVD for a portable version of Freshdesk


The program is very easy to use. Although it has many configurable parameters, all you really need supply is your url plus login and password.

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    7 replies

    R
    Community Debut
    • rvettel
    • Community Debut
    • 1 reply
    • May 9, 2014

    HTTrack has caused major problems with Freshdesk. I would no longer suggest using them together.


    Does anyone know how to back up all Freshdesk data?

    V
    Contributor

    Hi Folks


    Please just use the Admin > Account settings and Data export for getting out all the data


    These tools take up your ADMIN credentials and can do a lot of changes without even us knowing


    So please refrain from using such tools


    regards
    Vijay

    V
    Contributor

    Hi Folks


    Please just use the Admin > Account settings and Data export for getting out all the data


    These tools take up your ADMIN credentials and can do a lot of changes without even us knowing


    So please refrain from using such tools


    regards
    Vijay

    M
    Community Debut

    Greetings Vijay or other Admins!


    Is there any way to automatically backup all data from Freshdesk without having to do it in the user interface?

    M
    Contributor
    Forum|alt.badge.img+2
    • mindrey
    • Contributor
    • 12 replies
    • March 29, 2017
    I know we can backup data, but does this also backup the rules and settings that we've created?

     

    S
    Community Debut
    • sbobetgroup8
    • Community Debut
    • 4 replies
    • April 1, 2017
    J
    Community Debut
    • josh_14356
    • Community Debut
    • 4 replies
    • August 1, 2017

    Another option for backing up all your data from Freshdesk is Flatly.  This easy to use web app auto-copies Freshdesk data (full data objects) to Google Drive, Box, Dropbox, OneDrive and more on a scheduled, automatic basis.


    Disclosure:  I work at Flatly.

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