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Forum New Topic Notification?

  • November 10, 2012
  • 4 replies
  • 113 views
T
Apprentice
  • tori
  • Apprentice
  • 1 reply
Is there a way to set it so that new topics posted to our forums provide some sort of notification to an assigned group?  It seems like this should be a feature, but I can't find it.
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    4 replies

    W
    Contributor
    • withoude
    • Contributor
    • 27 replies
    • November 14, 2012
    According to this topic it is planned,

    but please vote regardless.

    https://support.freshdesk.com/categories/2/forums/6/topics/7882
    Z
    Contributor
    Forum|alt.badge.img+4
    • zach
    • Contributor
    • 11 replies
    • January 16, 2014

    This would be really valuable!

    annapoorna.venketaraman
    Skilled Expert
    Forum|alt.badge.img+8

    We do have this in plans and I will make sure to drop in a word as soon as I have more updates! 


    Thanks,

    Anna

    Head of Community
    S
    Contributor

    Hello all,


    Happy to report that this has been implemented - you can automatically convert topics to tickets when you setup your forums.


    Here's a handy link to the knowledge base article - https://support.freshdesk.com/solution/articles/37606-creating-new-categories-forums-and-topics


    Thanks for your feedback!

    Sudha

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