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Can we search for tickets with a specific Source field & a given tag using the API

L
Contributor

HI,


   I am  absolutely new to Freshdesk API and Freshdesk, I have a query. Can we search for tickets with a specific Source field & a given tag using the API?? If possible please reply asap with details.

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    5 replies

    V
    Contributor

    Hi


    We are currently not allowing Tickets search via API. Only Solutions can be searched using search_key=tag method

    You may use the Custom Filters and create a custom view and filter out such tickets which match the fields.


    You may check this article for more info - https://support.freshdesk.com/categories/2/forums/7/topics/834


    regards

    Vijay

    L
    Contributor
    • lekhaj
    • Author
    • Contributor
    • 5 replies
    • July 8, 2013

    Thank you for Replying very soon.

    L
    Contributor
    • lekhaj
    • Author
    • Contributor
    • 5 replies
    • July 8, 2013

    and there is a small problem, I posted it on your link also


    Can anyone please post the exact curl request to be made, I tried shal request but it is showing "HTTP/1.1 406 Not Acceptable error"


    the exact request I made was `curl -i -H "Accept: application/xml" -u API_KEY:X https://{domain}.freshdesk.com/helpdesk/tickets/view/View_ID`


    I also tried using `curl -i -H "Accept:application/xml" -u API_KEY:X "https://{domain}.freshdesk.com/helpdesk/tickets.xml?filter_name=View_name&page=1"`

    L
    Contributor
    • lekhaj
    • Author
    • Contributor
    • 5 replies
    • July 9, 2013

    Freshdesk support gave me this answer

    https://{domain}.freshdesk.com/helpdesk/tickets/view/View_ID?format=json

    for now its working have to try on more data 


    Thank you guys, it will be more helpful if forms is active :)

    aravind.sundararajan
    Skilled Expert
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    Hi,


    Here's a link to our latest API documentation : https://developer.freshdesk.com/api


    Though this is a pretty old topic, we thought,an update with the latest item would prove fruitful for other users who might have the same requirement.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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