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Capsule CRM custom fields

Y
Apprentice

Use this plug along with the native Capsule integration to pull up the custom fields of a contact inside Freshdesk.


  • Download the zip file.
  • Unzip and open the .txt file.
  • Replace the API token key in the plug code with Capsule CRM API Authentication Token. You can get the api authentication token from your Capsule CRM account (My Preferences -> API Authentication Token).
  • Copy the code from the file.
  • Go to Admin->Integration->Freshplugs in you dashboard and click the new Freshplug button.
  • Give a Name and Description to this plug for future reference.
  • Select the text box “Show this widget in ticket view page”.
  • Copy the code from the .txt file here and click the button "create and enable"
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    2 replies

    S
    Contributor

    Hello,


    i just tried your plug who doesnt't work for me


    I need to click twice on capsule icon for see that:



    I have no custom fields showed


    could you check the plug's code please ?


    thanks a lot !

    J
    Community Debut
    • jerrad
    • Community Debut
    • 1 reply
    • January 22, 2017

    If this would work it would be awesome and help our business greatly. Is there any chance this will get updated to work properly? I get the same thing when I try to use the freshplug. 

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